FAQ
Can I pay with internet banking from my account?
Yes you can, load our banking details as beneficiary on your internet banking system, for instant and fast payment use matching bank details below:
Discretion is offered by means of our account name for your statements!
The Banking Details are:
Bank: First National Bank
Branch: Constantia Cape Town
Account no: 62678608038
Account Holder: Treschic Pty Ltd t/a Bandonna Trading.
How will I know when my product will be delivered?
You will receive a tracking number shortly after placing your order, you will be able to track the parcel from departure from our warehouse to arrival at your door. Our courier service will contact you at the contact number you have provided in the shipping address (order notes) before delivery and advise you for when you can expect the parcel. When sending loved ones a gift, you can ad to the suspense by facilitating between our courier company and your loved ones.
We offer DISCREET PACKAGING so no one will know who you ordered from or what you have ordered.
I did not receive my complete order, what do I do?
If a product is missing from your order please contact us immediately for investigation and possible replacement of your product.
Contact us with your query on info@mysexshop.co.za
What is the freight charge?
We offer free delivery on orders over R600, R99 for 2-4 business day delivery. Additional R59 for Next Day Express Orders (for Johannesburg, Cape Town, Port Elizabeth & Pretoria).
Which payment forms do you accept?
Credit Card. We accept all major credits cards via PayU!
Is it safe to order and pay online with www.mysexshop.co.za?
When your basket is ready and you wish to check out, the system will automatically redirect you to a secure server. All communication from this moment is secured with an SSL Secure Socket Layer with encryption. This ensures that no one can copy or steal your personal data or credit card details.
Do I have to order online from the website?
Yes, it is the most secure way for you to order, make sure you give us your correct details and make use of the live chat function for help.
What happens when a product is out of stock on my order?
We have a constant flow of new products but if a product is in constraint we will inform you within 24 hours by email of telephone with an expected time of delivery or offer you a full refund.
Is it possible to order a product that is out of stock?
Add the item to your wish-list and we will do our best to get more stock should our suppliers have stock.
Is it possible to order a product that is out of stock?
If you are interested in bulk ordering contact us for more information on info@mysexshop.co.za.
Can I be sure that My Sex Shop only sells genuine & safe products?
Most certainly, we go direct to international suppliers and source only the best quality products! All ingredients in products sold by My Sex Shop have been FDA approved.
Can I track my order once payment is done?
Yes you will received a tracking number shortly after you have placed your order!