Returns

RETURNS & EXCHANGE POLICY

What happens if I want to return goods?

What happens if I am not entirely satisfied with my product?
My Sex Shop will check and verify each and every product before shipping. If an error has occurred, the product must be returned as soon as possible.

If you return a product, please include: full details and an explanation as to why you were not satisfied with the product, include picture of the product showing the fault, email to Info@mysexshop.co.za Att: RMA , use our customer service Chat function for assistance and further help.

Turnaround time is 3-5 days  from receiving faulty product at our warehouse.

A full refund will be issued in the circumstance that we cannot replace the your product or upgrade it to a better and more expensive one. Refunds are done with  Payfast and can take up to 10 working days. 

Due to the nature of the products and the related personal hygiene issues, we do not accept returns on novelty or toy items unless your product is received and appears to be defective or damaged.  Make sure you do not use toys underwater unless designed as a submergible toy, we will not accept responsibility for items breaking from use. 

IMPORTANT! Before you can return of product to us, you must send us an email to info@mysexshop.co.za ATT: RMA state your explanation of the reason of the return, attach a picture of the product, we will reply in 48 hours with a RMA reference number, 

Always Use our customer service Chat function for assistance and further help.

What happens if I want to change my order?

You are more than welcome to change your order, unless your item(s) has already left our warehouse.

30 day Money Back Guarantee

Should you, within 30 days of purchase of an item, for any reason wish to return your order because the product failed to live up to your expectations, you must send a detailed statement on why – along with images. We will assess the complaint and see if it is fit a return and refund. You will be liable for the shipping charges and the goods must be returned to us within 3 business days after the complaint has been warranted for a refund, email to info@mysexshop.co.za ATT: RMA.

Always Use our customer service Chat function for assistance and further help.