Terms & Conditions

As with all good things in life, our online store and warehouse do come with some terms and conditions. These are stated below:

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability

All products shown on MySexShop.co.za are in stock unless stated otherwise, products are dispatched from our warehouse in Cape Town once payment is received.
Delivery Policy  

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.


2- 5 days door to door.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises - please note PO boxes are not accepted as delivery address. 

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place we will make arrangements for re-shipment.

Missing Items from order -  48 hours response

In the unlikely event that a product is missing from your order, please be patient while we investigate and correct fault.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/Returns Policy 


Cancellation of orders can only be reimbursed with with a 3 month voucher for full value, and if the order has not dispatched from our warehouse.

    Due to health and safety regulations items that have been dispatched cannot be returned to us.

    For all claims under Rand 200,00 a credit voucher will be issued. 

    Payment Options and Pricing 

    All transactions will be processed in South African Rands (ZAR).

    Mysexshop.co.za endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).


    Credit Card

    We accept MasterCard and Visa credit cards via  If you do not have a credit card please utilise one of the other payment options.

    For more information about how to order, special order requirements and other payment options, please contact our Support Team on the live chat function on the website.

    Security Policy

    1. PayFast process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) The company registration documents and the site’s registered domain name are checked and verified by That, ensuring the cardholder and merchant that nobody can impersonate PayFast  to obtain confidential information.
    2. PayFast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayU Internet servers are protected by firewalls and intrusion detection systems.
    3. The Merchant, Mysexshop.co.za , does not have access to credit details.
    4. PayU continually reviews and enhances its security in line with technological changes.


    We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


    The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions

    Updating of these Terms and Conditions

    We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


    I understand that all the designs and trademarks are registered to Mysexshop.co.za and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Mysexshop.co.za for any civil action or any legal action deemed necessary against me.


    It is required that you provide your original proof of purchase, and original box  when send your product in for warranty.

    The physical condition of your device is also taken into consideration before any warranty decisions are made for replacements or exchanges, especially within the first six months from the purchase date.


    What is the warranty period on my products?

    All our products are subject to the manufacturer’s terms and conditions.

    Please choose your preferred warranty period before check out.

    We are the only online sextoy store in South Africa that can offer you a complete peace of mind with our extended warranty for  1, 2 or 3 years, at an additional affordable cost.  

    Please note that in the unlikely event that a product is faulty, Mysexshop must be notified of any claims within 24 hours from delivery of your order.

    The warranty applied on a product starts on the date of purchase, printed on the original invoice or delivery note. 

    How is my warranty voided?

    Your warranty will be voided if your product is damaged. This includes, but is not limited to:

    Physical damage and/or misuse or abuse, water damage (when not waterproof products), repairs and/or product modifications and alterations that have been executed by unauthorised third parties.

    Modifying the exterior of the device by gluing, pasting or sticking ‘decorative’ images on the device can void the warranty if such attachments impact the interior mechanics of the product.

    Failing to properly follow the installation process and instructions for use.

    Because Repairs acts in accordance with the manufacturer warranty, you have to make sure that you comply with the warranty requirements as they are outlined in your product manual.

    Contact Details

    Physical address: 20 Benjamin road, 7800 Wynberg

    Phone number: 0877005056


    Chat 084 911 8975